Terms & Conditions

Welcome to Sugam Silver. By accessing or using our website (www.sugamsilver.com) and placing an order, you agree to be bound by the following Terms & Conditions. We kindly request you to read them carefully before making a purchase.

1. General

- This website is owned and operated by Sugam Silver.
- By using our website, you confirm that the information provided by you is accurate, complete, and up to date.
- Sugam Silver reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon being published on the website.

2. Orders & Acceptance

- All orders are subject to acceptance and availability.
- An order will be considered confirmed only after successful payment and order verification.
- Sugam Silver reserves the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraudulent activity, or any other valid reason.

3. Pricing & Payments

- All prices displayed on www.sugamsilver.com are in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise specified.
- Payments must be completed through the secure payment gateways made available on our website.
- We do not store or have access to your debit card, credit card, UPI, or banking credentials.

4. Shipping & Delivery

- We currently offer shipping only within India.
- Approximate shipping charges:
 - Tamil Nadu: ₹60
 - Other States: ₹80
- Orders are generally delivered within 3–5 business days from the date of dispatch. Delivery timelines may vary depending on location, courier service availability, or unforeseen circumstances.

5. Cancellation, Return & Refund Policy

- Once an order has been successfully placed, it cannot be cancelled, modified, exchanged, or refunded.
- All purchases made through Sugam Silver are treated as final sales.
- In the unlikely event that you receive a damaged, tampered, or incorrect product, you must notify us within 24 hours of delivery.
- An uninterrupted package opening (unboxing) video is mandatory for any claim related to damaged, missing, or incorrect products. Claims without a valid opening video may not be eligible for review.

6. Product Information

- We strive to display product images, colours, and descriptions as accurately as possible. However, slight variations may occur due to photography, lighting conditions, screen settings, or the handcrafted nature of certain products.
- Product weights and dimensions mentioned on the website are approximate and may have minimal variations.

7. Intellectual Property

- All content available on this website, including but not limited to text, images, graphics, logos, product designs, icons, videos, and website layout, is the exclusive property of Sugam Silver.
- No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Sugam Silver.

8. Limitation of Liability

- Sugam Silver shall not be held responsible for any delay or failure in delivery caused by courier partners, natural disasters, government restrictions, technical failures, or other events beyond our reasonable control.
- Our liability, in any circumstance, shall be limited to the value of the product purchased through our website.

9. Privacy

- By using our website, you acknowledge and agree to the collection and use of your information in accordance with our Privacy Policy.
- Your personal information is handled with strict confidentiality and is never sold or rented to third parties.

10. Governing Law

- These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
- Any disputes arising out of the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the competent courts in Coimbatore, Tamil Nadu.

11. Contact Us

If you have any questions, concerns, or require assistance regarding these Terms & Conditions, please feel free to contact us:

Sugam Silver
🌐 Website: www.sugamsilver.com

📧 Email: support@sugamsilver.com

By accessing this website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Sugam Silver. We appreciate your trust and look forward to being a part of your special moments with timeless 925 sterling silver jewellery.