Cancellation & Refund Policy

At Sugam Silver, every order is carefully processed and securely packed to ensure that your jewellery reaches you in perfect condition. We kindly request you to review your order details before completing your purchase.

Order Cancellation

- Once an order has been successfully placed, it cannot be cancelled or modified.
- Please verify the product details, shipping address, and contact information before confirming your order.

Refund Policy

- Refunds are not applicable for any order once it has been confirmed.
- All purchases made through Sugam Silver are considered final sales.

Damaged or Incorrect Product

We take utmost care in quality checks and packaging. However, if you receive a product that is damaged during transit or different from the item ordered, please notify us within 24 hours of delivery.

To help us resolve the issue quickly, kindly share:

- Your Order ID
- Clear photographs of the product received
- Images of the outer packaging and shipping label

Our customer support team will carefully review the details and assist you with the appropriate resolution.

Customer Support

If you have any questions regarding your order, cancellation policy, or delivery, please feel free to get in touch with us.

📧 Email: support@sugamsilver.com

Thank you for choosing Sugam Silver. We sincerely appreciate your trust and look forward to being a part of your cherished moments with timeless 925 sterling silver jewellery.