Return & Exchange Policy

At Sugam Silver, we are committed to offering you beautifully crafted 925 sterling silver jewellery with the highest standards of quality and authenticity. Every product is carefully inspected and securely packed before it is dispatched.

Returns & Exchanges

To maintain the highest standards of hygiene and product integrity, we do not accept returns or exchanges once an order has been placed and successfully delivered.
All purchases made through Sugam Silver are considered final sales.

We kindly request you to review your order details, product specifications, and shipping information carefully before completing your purchase.

Damaged or Incorrect Product

In the unlikely event that you receive a product that is damaged during transit or different from the item you ordered, please contact our customer support team within 24 hours of receiving your order.

To help us resolve the issue promptly, please share:

- Your Order ID
- Clear photographs of the product received
- Images of the outer packaging and shipping label

Our team will carefully review your request and provide the appropriate assistance at the earliest.

Customer Support

If you have any questions or concerns regarding your order, our support team is always here to help.

📧 Email: support@sugamsilver.com

At Sugam Silver, we truly value your trust and understanding. Our goal is to provide you with a seamless shopping experience and timeless silver jewellery that you can cherish for years to come.

Thank you for choosing Sugam Silver.